Terms of trade

Shipping& Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense We post or arrange for the delivery of your order on day of payment or next working day. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure simple skin care delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery & absolutely no refunds shall be given because of late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy

If you receive a product that you believe is not what was expected we will replace the item with another of the same or more value with a money adjustment for more expensive items. It will be your responsibility to mail any returned items back to our postal address in its original undamaged, untangled & unused condition.

Product Safety Policy.

At no time is Sam’s Tile & Light Centre, its directors or employees responsible for damage caused to property or injury or death to persons while using products purchased from this store. Manufacturers quoted average break loads should not be construed as a SWL ie Safe Working Load.

Secure Transactions

We offer Credit Card processing, Direct Deposit, EFT, Paypal and Cheque. Credit Card payments are made directly through PayPal. None of your payment details are stored; this ensures you it will be a safe & secure transaction.

FINAL NOTE.When you purchase products from this store you automatically agree to all the above Terms, Conditions & Policies.


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